Refreshing our Values to Keep us Focussed and Inspired
This past year, Skills undertook the journey to refresh its value statements in order to reflect the unique and effective approach we take in delivering our services. This collaborative process involved the Skills Board of Directors, staff and the voices of those we support, along with their families. As the year unfolded, and the COVID crisis emerged and then deepened, it became clear that these new values - who we are and why it matters - reflected Skills at its very best. A resilient organization with a commitment to adapting and thinking creatively about its challenges.
Why it Matters
In the past, people with disabilities were left out of important conversations that affected their lives. We believe that our planning, policies, procedures, and pathways are more effective when they are informed by and responsive to the needs of the people whose lives they impact.
Operating Principles
We focus our services around the lived experiences of the people we support
We plan our services in creative and engaging ways in order to make them meaningful and relevant
We ensure our solutions are the most empowering, least intrusive and safest for the people affected
We build and strengthen healthy relationships in everything we do
We work equally to solve big picture problems and on-the-ground needs
Why it Matters
We believe that real social change comes from collective effort. By sharing resources and working closely with other like-minded organizations, we raise the voice of the disability community and take a leading role in building more inclusive communities.
Operating Principles
We treat invitations to collaborate as opportunities to help achieve our vision and mission
We use the Action Lab and other initiatives to open up relationships and spur innovative ideas
We look beyond our organization for new and different ways to achieve our vision
We place trust at the centre of any relationship - because that’s what enables collaboration
We embrace the sometimes slower nature of collaborative work when it is necessary
Why it Matters
In order to become better problem solvers, we work hard to learn through our actions and study excellence in others. We are committed to trying new ideas, seeking input on our work, and building a learning organization each and every day.
Operating Principles
We actively seek out new knowledge and view continuous learning as essential to our role as leaders
We learn through reflecting on our actions and studying the work of others
We strive to mix solutions that are old, new and sometimes surprising
We generously share what we build and learn with others
Why it Matters
Helping people with disabilities live fulfilling lives is not an easy, straightforward road. It is complex work - from the needs of the people we serve to the interconnected policies that shape their world. Rather than shy away from these challenges, we meet them head-on with creativity, determination and collective effort.
Operating Principles
We experiment with multiple ways to address tough issues in order to improve the chances we find a solution
We embrace ambiguity, difficulty and tension as opportunities for creative thinking and innovative responses
We are comfortable knowing that measuring success in our work is not an exact science with clear answers
We are relentless but patient in our efforts to navigate and make progress on tough issues
Why it Matters
Life is full of change. We know that if our strategies and systems are too rigid and static, we risk our services becoming less useful or relevant. Instead, we are stronger when we are more agile in responding to changing contexts and uncertain times.
Operating Principles
We stay razor focused on our vision and mission yet flexible in how we pursue them
We constantly scan our world - inside and out - to identify opportunities and barriers for our work
We boldly seek out new insights - even failures - and adapt our work to reflect our learning
We promote clear and constant communication to enable us to pivot quickly if required
We adjust and revisit decisions when new information is presented or as political, social, and environmental contexts shift
We remain open to new solutions in the face of changing times
We listen deeply to understand what is really going on and what is needed